Returns and Exchanges Policy

We want you to be completely satisfied with your purchase. If you're not, here's how our returns and exchanges process works.

Returns:

Items must be returned within 15 days of receipt.

Products must be unused, unwashed, and in original packaging.

To initiate a return, contact us at support@elgamelwatches.com with your order details.

Exchanges:

Exchanges are available for items of equal value.

Requests must be made within 30 days of receipt.

Contact support to arrange the exchange process.

Refunds:

Once we receive and inspect the returned item, refunds will be processed within 7-10 business days via your original payment method.

Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.